You can board at Calgary, or at Banff (which we did). The staff on Rocky Mountaineer were exceptional. In my mind, that is stealing her money. Our Kamloops accommodation was fine but it was motel style and the restaurant was next door. Treat them right and they will be loyal. I’ll get into the details further down this Rocky Mountaineer review, but both offer an unforgettable experience. We purchased the Gold Leaf service which we highly recommend. Our world-renowned, luxury train travels by daylight across three rail routes. Our insurance also doesn't want to get involved due to the time limit of the voucher. 79 Rocky Mountaineer reviews. During our mostly wonderful 27 day Alaskan/ Vancouver Island/ Canadian Rockies holiday this was by far & away our worst experience. trip was scheduled June 2020. Vancouver Private Tours & Charters Inc. History Walks in Vancouver with James Johnstone, Surfing, Windsurfing & Kitesurfing in Vancouver, Points of Interest & Landmarks in Vancouver, Observatories & Planetariums in Vancouver, Game & Entertainment Centers in Vancouver, Conference & Convention Centers in Vancouver, VanDusen Botanical Garden: Tickets & Tours‎, Granville Island Public Market: Tickets & Tours‎. AAA Texas tried diligently to get our money returned. In 1990, Canada's national rail operator VIA Rail sold off it's Rockies by daylight scenic train to a private company called Rocky Mountaineer Vacations, who renamed it The Rocky Mountaineer.The Rocky Mountaineer has developed into a world-class travel experience, now operating on 3 different routes through the spectacular scenery of the … You can book direct with the Rocky Mountaineer people in Canada but the train only runs basically between May and the end of September. Reviews from Rocky Mountaineer employees about working as a Cook at Rocky Mountaineer. Short Journeys. Rocky Mountaineer offers luxury train journeys connecting Vancouver, British Columbia, to the mountain towns of Banff, Lake Louise and Jasper in the Canadian Rockies. And, if they don't, they have themselves to blame. Surely they should get this right when we were totally let down earlier this year. Rocky Mountaineer train review – Vancouver to Jasper. The real test of a company is when things get difficult. Travel... If you are considering booking this journey think twice. If you decide to go, take the Gold Leaf. Once again totally let down by their customer care. Lost the $1200 deposit but will not give them a dime ever.They claimed trip was suspended even when I sent them the screenshot of my itinerary with CANCELLED clearly on it. View Packages Rockies Highlights. Very Very disappointed. We arrived in Vancouver around 5pm. In many ways, Rocky Mountaineer’s seamless travel product is a “deluxe cruise on rail.” As part of a professional development seminar, I was lucky enough to take part in a 5-day trip, involving 2 days on Rocky Mountaineer Rail from Vancouver to Banff. It was very hot and we appreciate there will be delays but to be on the train 16 hours and arrive at our hotel in Kamloops after 11.30pm was unacceptable. I would not recommend it to anyone. Snow, desert, glaciers, mountains, plains...we saw it all from the dome car! We did the 2 day Calgary to Vancouver Rocky Mountaineer train trip in September 2009. Denial all the way. In January 2020, my husband and I placed a deposit on a multi-day RM trip. DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! 80 Rocky Mountaineer reviews. One Of The Most Memorable Experiences Of My Life. Extremely disappointed in Rocky Mountaineer they are stealing hard earnest cash from people who have booked with them in good faith. Rocky Mountaineer is excited to host our annual Career Fair on February 8 & 11. The food service was also above what I expected. They were helpful and knowledgeable of the areas and history of the region we were visiting at the time. However,we cannot recommend this trip highly enough. We were not told the truth during the journey, for instance;o The Rocky Mountaineer had priority on the tracks – palpably not true as we saw all the freight trains passing us by o We were told the delays were for safety reasons but this is questionable given the passage of freight trains. Rocky Mountaineer is reputed to be the busiest of privately owned rail services on the North American continent. Come join us at Rocky Mountaineer and kick-start a career where you are creating life changing experiences for our guests. Rocky Mountaineer - TripAdvisor Review DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! I’m on Rocky Mountaineer’s Journey through the Clouds from Vancouver to Jasper and it wouldn’t be fitting any other way. 3.1 out of 5 stars. During the long six-month process, Chase sent various secure messages to us including one that stated we would be credited for the transaction. for Sept. 2020. As... Changed terms and condition as COVID was growing and now will not refund any money at all. Any company can give good customer service when things are going well. read more, Changed terms and condition as COVID was growing and now will not refund any money at all. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Castle Mountain, courtesy Rocky Mountaineer. The company gave us a voucher for 2 years worth 110% and as we were fully paid, we rebooked. As there was an alleged safety issue we felt we could not complain about delays. A free inside look at company reviews and salaries posted anonymously by employees. Rocky Mountaineer - TripAdvisor Review ; GoldLeaf Service – Reserved seating in the GoldLeaf elevated dome … A.E. Treat them wrong and they will go elsewhere. Gold Leaf passengers get all their luggage delivered to their hotel room but if you are in Red Leaf you do not and therefore have to take an overnight bag with you on the train. Changed terms and condition as COVID was growing and now will not refund any money at all. They came back with a quote only to show the deposit credit I paid!!! Rocky Mountaineer (Booking Service): 1.3 out of 5 stars from 21 genuine reviews on Australia's largest opinion site ProductReview.com.au. Rocky Mountaineer - TripAdvisor Review DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! Be warned that the Rocky Mountaineer journey may be good for some but for us it was awful. Get the 360 view of Rocky Mountaineer. Travel... Be warned that the Rocky Mountaineer journey may be good for some but for us it was awful. The beautiful Canadian Rockies will still be there, with or without the Rocky Mountaineer. - See 6,968 traveler reviews, 4,364 candid photos, and great deals for Vancouver, Canada, at Tripadvisor. The Rocky Mountaineer, known for its scenic-heavy routes through Western Canada, announced that its first U.S.-based route will launch in August 2021 and run between Denver, Colorado, and Moab, Utah. 2. Recommended experiences in and around Vancouver, Points of Interest & Landmarks, Observation Decks & Towers. They understand your situation and position to help you. The experience on the train was poor and in some cases appalling. The. Not worth the money, much better to drive, choose your own hotels, and stop along the way to take photos at your own pace. Travel insurance is worthless as well. We will not be rebooking any trips with Rocky Mountaineer! I took the Rocky Mountaineer train ride to Kamloops in Sept.09, it was disorganized, tremendously overpriced, poor hotels, Goldleaf car was huge disappointment, could only see the sky out of the dome. The meals included were delicious. I don't know if they will survive the Coronavirus pandemic. A company's reputation is a very valuable resource. And as for the service - it was second to none. They already got $16,000 of my mom's hard earned money. RM refused, even though it canceled the trip. The dome coaches are clear glass all round including the roof so you have a wonderful view both of the sky, the mountain peaks and the ground below. Chase would investigate. Chase was very difficult to work with. Then we received secure messages stating that we were not due the credit. There are two types of services available: SilverLeaf and GoldLeaf. My husband's mobility is deteriorating and we feel by next year we will not be able to do the trip if Covid doesn't cancel it as well. Our seats were at the back of the coach which meant that we could look out of the rear windows and see the view behind. Changed their Terms and Conditions in order to give ZERO cash refund - UNETHICAL, We booked and paid in full (in January 2020) for a tour on July 2nd. The dining car was as good as any first class restaurant and the food and wine amazing. You could also go out of the coach at the rear onto a platform which was better for photographs than taking them through glass.The seats are lovely and comfortable with plenty of leg room. We waited and waited and then phoned only to be told by the rep that he had no idea why the transaction was not credited to our account. Review tags are currently only available for English language reviews. Jim Loomis December 29, 2015 All Posts , Canada , Most Scenic Train Rides 3 Comments I’m frequently asked about various train rides. I thought the commentary was poor. Like many we were trapped between a rock and hard place when Covid hit. As others have reported, this company will take your money, but not return it if it cancels your trip. During the journey1. Luxury Trains of the World: The Rocky Mountaineer › Customer reviews; Customer reviews. I took the Rocky Mountaineer train ride to Kamloops in Sept.09, it was disorganized, tremendously overpriced, poor hotels, Goldleaf car was huge disappointment, could only see the sky out of the dome. I would DEFINITELY recommend this trip to my family and friends. Levels of Service Rocky Mountaineer: SilverLeaf and GoldLeaf Service. Definitely the best and most scenic option. Well-presented, varied, and plentiful. As others have reported, this company will take your money, but not return it if it cancels your trip. Our only option was to dispute the charge with our credit card company, Chase. Vancouver to Banff – An Unpredictable Adventure Pros There is so much more to Rocky Mountaineer than the luxury tour service - they are locally minded (food served on the train is all sourced locally), they work with local tour companies to enhance their journeys, they assist with local fundraisers and charities. All the managers are very friendly and respectful. Wonderful luxury train ride through the Canadian Rockies, InterContinental (IHG) Hotels in Vancouver, Hotels near Brentwood Town Centre Station, Hotels near Sperling–Burnaby Lake Station, Hotels near The Art Institute of Vancouver, Hotels near British Columbia Institute of Technology, Hotels near Nicola Valley Institute of Technology, Hotels near Vancouver Career College - Burnaby, BC, Hotels near Kwantlen Polytechnic University, Hotels near Emily Carr University of Art and Design. What Rocky Mountaineer did was unethical. Experience the Canadian Rockies by rail! 6 global ratings. !We were travelling Gold Leaf and boarded the train in the last coach. The company refuses to return our $23,000 and says if we don't take the trip we lose our money. At the time, the T&C stated that if we canceled more than 61 days before the tour, our penalty would be 20%. 57 reviews from Rocky Mountaineer employees about Rocky Mountaineer culture, salaries, benefits, work-life balance, management, job security, and more. As... Rocky Mountaineer features two service levels – The GoldLeaf service and SilverLeaf service. Rocky Mountaineer - TripAdvisor Review DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! read more. Learn about Rocky Mountaineer culture, salaries, benefits, work-life balance, management, job security, and more. I went as far as the CEO office but they would not budge. The upgrade was around £450 each but for 2 days of luxury we recommend you do it!!! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Rocky Mountaineer, Vancouver: See 6,968 reviews, articles, and 4,364 photos of Rocky Mountaineer, ranked No.42 on Tripadvisor among 291 attractions in Vancouver. Rocky Mountaineer encourages employees to save for the future with annual RSP contributions and offers referral bonuses of up to $1,500 for employees who successfully refer a candidate; In addition to maternity and parental leave top-up, Rocky Mountaineer provides 10 fully paid "New Child Days" for any employee who becomes a new parent As for us, we will eventually see the Canadian Rockies but I can guarantee that Rocky Mountaineer will never get another single cent from us. After much, deliberation on rebooking, I requested dates for next year. We booked nearly 12 months in advance. Rocky Mountaineer is the best place to be. My main problem with the company is that they can arbitrarily change T&C to suit them. 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